Modeling the Level of User Frustration for the Impaired Telemeeting Service Using User Frustration Susceptibility Index (UFSI)

Modern users are accustomed to always-accessible networks ready serve all of their communication, entertainment, information, and other needs, at the touch devices. Spoiled with choices provided on competitive markets, risk customer churn makes network service providers sensitive user Quality Experience (QoE). Services that enable people work industries function in these pandemic times, such as telemeeting service, becoming ever more critical, not just for end-users but also providers. Nevertheless, heterogeneity environments uniqueness (bidirectional video audio transmissions interactivity between meeting peers) imposes specific QoE requirements. Hence, this paper focuses understanding how different quality degradations affect perception frustration impaired service. The impact eight was analyzed. Based conducted study, we used multiple regression analysis developed three models capable predicting Level Frustration (LoF) have User Susceptibility Index (UFSI), which categorizes into groups based tendency become frustrated